Frequently Asked Questions
Everything you need to know about shopping with Melani the Label.
What is your return policy?
We offer returns for store credit on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How long does shipping take?
Domestic orders typically arrive within 2-5 business days via express shipping. International delivery times vary by location but generally take 5-10 business days.
How do I know which size to choose?
Please refer to our detailed Size Guide located on each product page. Our designs are generally true to size, but we recommend checking specific garment measurements for the best fit.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
Melani the Label ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.